FAQ's

1. How do I place an order?

Placing an order is easy! Simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you’re all set!

2. How long does shipping take?
Shipping times vary depending on order volume's and your location. Typically, you can expect your order to arrive within 7-28 business days depending where in the world you are. Once your order is shipped, you will receive a tracking number to monitor its progress. We will try get your order shipped to you as fast as humanly possible. 

3. Can I return or exchange an item?
Yes, we accept returns and exchanges! If you’re not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. We’ll provide you with instructions on how to return the item for a refund or exchange.

4. Will I be charged any additional fees?
No hidden fees here! The price you see at checkout includes all applicable charges. However, please be aware that international orders may be subject to customs duties or import taxes, which are the responsibility of the buyer.

5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

6. What if an item is out of stock?
If an item is out of stock, we will notify you via email as soon as possible. You can choose to receive a refund, wait for the item to restock, or select a different product.

7. Do you offer international shipping?
Yes! We are happy to offer international shipping to select countries. During checkout, you will see available shipping options based on your location.

8. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer support team by emailing on our contact us page.

9. Is my payment information secure?
Absolutely! We prioritise your security and use industry-standard encryption to protect your payment information. Your details are safe with us, and we never share your personal information with third parties.

If you have any other questions not covered here, feel free to reach out to us! We’re here to help!